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Shipping Methods & Costs

Orders will be shipped by UPS and/or FedEx where possible, otherwise by U.S. Postal Service. All prices are FOB (Freight On Board) Nicholasville, Kentucky unless drop shipped, then it's FOB from manufacturer. Title or risk of loss shall be passed to purchaser upon Seller’s delivery to carrier or postal authorities. Air shipments and special shipping arrangements can be made upon request, at an additional charge. 

 

Insurance

Lockmasters does not insure shipments of goods valued under $500.00, with the exception of items deemed by Lockmasters to be fragile. Risk is otherwise with the purchaser as stated. If purchaser desires insurance for orders valued under $500.00, this request must be made at time of order and additional insurance coverage fees will apply.

 

Shipping Charges

Shipping charges are determined by weight of your merchandise, the speed of delivery, and the destination. Therefore at time of purchase you will see an "ESTIMATED" shipping cost. Safes, large or heavy or mismarked products are subject to ACTUAL shipping cost

 

Split Shipments

In the event that one or more items are on backorder, the purchaser will be charged once for the total shipping cost. If you have questions please call our Customer Service, 800.654.0637 Monday - Friday 8:00 am to 5:30 pm EST, and place an order. We will hold the order until all items are available for one shipment.

 

Delivery Time

Delivery time depends on the speed of delivery you select when you place an order. The carrier shipping time will be reflected during the checkout process. Refer to the charts below to determine the shipping method and delivery window that best suits your needs.

 

Business days are Monday through Friday, excluding federal holidays within the US, 8:00 am to 5:30 pm EST.

If you place your order after 1:00 pm EST add one business day to your delivery. For example, an order placed on Monday at 9:00 am EST will be processed and shipped on Monday. However, an order placed on Monday at 1:05 pm EST will be processed and shipped on Tuesday.

Orders to a PO Box, APO, FPO, Guam, Puerto Rico, American Samoa, Federated States of Micronesia, Marshall Islands, or Virgin Islands must ship Priority Mail.

 

Canada

By ordering goods from this website, I hereby authorize a licensed Canadian customs broker chosen by the operator of the website to act as my agent and to transact business with Canada Border Services Agency (CBSA) to clear my merchandise, account for applicable duties and taxes, to return merchandise to the operator of the website and prepare and submit refund claims on my behalf for any merchandise that I return. I understand that CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that I will obtain the refund directly from the operator of the website. In this connection, I also authorize the customs broker to endorse any refund check issued by CBSA in my name, so that the operator of the website can be reimbursed. Duty and taxes will vary depending on final delivery location and merchandise value – a typical order averaging $250.00 in merchandise value can have approximately $90.00 in duty, taxes, brokerage, and dispersal fees.

 

Ordering and Shipping Policies for International Orders

  1. All shipping fees, customs fees, duty fees and any other fee related to international shipping are the customers responsibility.
  2. All orders will be confirmed to customer via email.
  3. Any order placed from a country where there is a Lockmasters distributor, the order will be forwarded to the distributor for that Country for follow up, and the customer will be notified that the order will have to be placed with that Lockmasters' distributor.
  4. All international orders will be shipped via Federal Express or UPS international. Any other form of shipping by customer request will be subject to a $25.00 USD handling fee.
  5. Any special shipping instructions will be charged to customer. Such as the requirement of a plastic pallet, etc.
  6. A return must be accompanied with a RGA number (Return Goods Authorization) before any credit will be issued. Issue of credit is at the discretion of Lockmasters Inc.
  7. Any return shipping is customer responsibility.
  8. Freight quotes are available upon request and may take up to 24hrs.
  9. Shipping of product is only available during regular business hours, Monday through Friday 8:00 am to 5:00pm EST.

 

Shipping Rules & Restrictions

Orders are shipped on business days only. Business days are Monday – Friday, excluding federal holidays within the United States.

You will not be charged for any item until it is shipped to you.

Please call Customer Service, 800.654.0637 Monday - Friday 8:00 am - 5:30 pm EST, if you have any questions.

 

Damaged or Defective Item(s)

If you received a damaged or defective item(s), contact Customer Service, 800.654.0637 Monday - Friday 8:00 am to 5:30 pm EST, as soon as possible. Please supply the representative with your order number and item number from your original confirmation email that we sent to you or that was included in the box. We'll make every effort to replace the item(s) promptly.

If you are returning an item to us, please include the following contact information in the box: your full name, return address, daytime telephone and/or cell number and email address. Please include the Return Goods Authorization number you received from Customer Service, explain the reason for the return and the outcome you desire.

Please address your return package as follows:

Lockmasters
Attn: Returns Department
2101 John C. Watts Drive
Nicholasville, KY 40356

 

UPS Damaged Shipments

Contact Customer Service, 800.654.0637 Monday - Friday 8:00 to 5:30 pm EST, to inform them of damaged or lost shipments. If applicable, please keep damaged goods and containers for purpose of the carrier inspection.

 

Tracking Your Order

When can you track your order?

You will see an INVOICE for your ORDER in the "My Account" section of the website when your package ships and your tracking number will be shown there. Please note it may take up to 12 hours or longer before the package is checked into the carriers tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.

 

Finding Your Order Status?

You will receive an Order Acknowledge email after you process your shopping cart, acknowledging receipt of your order. Any order placed will be reflected on the "My Account" section in "Orders" (see the link next to your email address at the top of each page). You are welcome to contact Customer Service, 800.654.0637 Monday - Friday 8:00 am to 5:30 pm, to check your order status as well.

 

Contact us

If you prefer or still have questions about your order, feel free to contact Customer Service, 800.654.0637 Monday - Friday 8:00 am - 5:30 pm EST or email customerservice@lockmasters.com.